HVAC, janitorial, plumbing, electrical, security, and every other trade a commercial office building needs — on one account, one dispatcher, one portal. Tenant-facing work scheduled around occupancy. Emergency response same day. Reporting that keeps ownership informed.
A dispatcher who works with commercial property managers reads every submission. Reply within one business day.
Managing a commercial office building means coordinating too many vendors. HVAC is one contract. Janitorial is another. Plumbing is on-call to whoever answers the phone. Landscaping is seasonal. Security is a fourth vendor. Emergency work happens with whichever tradesperson picks up. And every one of these vendors sends a separate invoice, on their own schedule, in their own format.
The result is a facilities program that eats management hours: chasing invoices, following up on work orders, coordinating between vendors, explaining the same tenant complaint to three different companies. Tenant satisfaction suffers. Response times slip. Something always falls through the cracks.
Servbon consolidates the whole facilities program under one account. One dispatcher, one portal, one invoice format. Property managers get their time back to focus on tenants and lease renewals — not on chasing vendors.
All ten trades delivered directly. These are the ones commercial office operators call about most.
Rooftop units, chillers, cooling towers, VAV boxes, building management system integration. Every service is documented in a format your engineer or ownership can audit.
Nightly cleaning, day porter service, restroom programs, common area maintenance, floor care, and window cleaning. Uniformed staff, signed closeout every visit.
Restroom fixtures, drinking fountains, break room plumbing, water heater service, and backflow prevention. Same-day dispatch for anything that closes a restroom.
Panel service, lighting maintenance, LED retrofits, dedicated circuits for tenant improvements. Every job by a licensed commercial electrician.
Camera systems, access control, alarm monitoring, and staffed security when required. Installation and ongoing service on the same account.
Mechanical service scheduled overnight, zero tenant disruption.
Tenant satisfaction in commercial office buildings correlates almost directly with facility response time. A tenant who calls about a temperature complaint and gets a response inside the hour is a tenant who renews. A tenant who calls three times over two days and gets nothing is a tenant who starts talking to competing buildings.
The math on lease renewals versus vacancy is not close. One tenant loss can cost the building six months of lost rent, tenant improvement allowances for the next tenant, and broker commissions. Preventing that loss with responsive facility service is one of the highest-return activities in property management.
Servbon prioritizes tenant-facing work. Temperature complaints get same-day HVAC dispatch. Plumbing issues in restrooms get emergency treatment. Elevator or common area complaints get responded to as if they were the tenant's own space.
Three ticket types we see across commercial office every week. Same dispatch, tenant-priority triage.
HVAC tech dispatched with priority. Zone-level troubleshooting starts within the hour in metro areas. Tenant kept informed of progress.
Emergency plumbing dispatched. Water shutoff coordinated, mitigation started, restroom back in service the same day when possible.
Licensed electrician dispatched same-day. Diagnosis to isolate before repair. Communication to affected tenants coordinated by us if the property manager needs backup.
Commercial office buildings carry compliance requirements that touch nearly every trade. ADA for common areas, entrances, and restrooms. Fire and life safety for emergency lighting, exit signs, sprinklers, and alarms. Building code for anything permitted. Insurance requirements that vary by carrier.
Every service is documented in a format your ownership, insurance carrier, and (when applicable) LEED or Energy Star reporting expects. Records are exportable, timestamped, and technician-signed.
ADA compliance for common areas, restrooms, and entrances
Fire and life safety service records retained
Building code compliance for permitted work
LEED and Energy Star reporting support when applicable
Property managers get one number. Tenants get responsive service. Corporate gets reporting rolled up across the portfolio.
Consistent technician and dispatcher assignment means the crew showing up already knows the building. Not starting from zero every ticket.
Response windows sized to your building's occupancy and tenant expectations. Not vague promises.
Monthly summaries, incident reports, preventive maintenance completion tracking, and ad-hoc reports formatted for ownership review.
Yes. Multi-property portfolios get a dedicated account manager, consolidated reporting across all buildings, and one dispatcher for the whole portfolio.
For buildings that need full-time or part-time on-site coverage, yes. Sizing and scope discussed as part of the account setup.
Yes, if you want them to. Some property managers prefer to filter all requests through the office; others want tenants to have direct access. Either model works.
24-hour emergency dispatch, every day. Non-emergency work scheduled around tenant hours by default.
Yes. Preventive maintenance records, refrigerant tracking, and energy-related service documentation are formatted to support your LEED or Energy Star submissions.
Yes. Buildouts, punch lists, and TI finishing are standard work. Coordinated with your leasing team and the incoming tenant.
Send the form. A dispatcher who works with property managers will read it and reply within one business day.
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