Unit turnovers, resident emergencies, common area programs, HVAC, plumbing, appliance repair, and exterior maintenance. One dispatcher for single buildings or full multifamily portfolios. 24-hour emergency response for anything resident-facing.
A dispatcher who runs multifamily accounts reads every submission. Reply within one business day.
Multifamily properties generate a constant flow of facility work: resident maintenance requests, unit turnovers between leases, common area cleaning, HVAC failures, plumbing emergencies, appliance repairs, exterior programs, pest issues, and occasional restoration when something bigger goes wrong. A single 100-unit property generates hundreds of work orders a year.
The traditional model splits all of this across separate vendors. Each vendor has their own scheduling, their own invoicing, their own quality standards. Property managers spend more time coordinating vendors than actually managing the property.
Servbon runs the whole workflow on one account. Resident requests come in through the property manager, get dispatched to the right trade, get documented with photos and closeout notes, and roll up into a report the property manager can share with ownership. One dispatcher, one portal, one invoice.
All ten trades delivered directly. These are the ones multifamily property managers call about most.
In-unit HVAC service, common area systems, boiler and hydronic systems for older buildings, and cooling tower service on high-rises. Resident-facing service means responsive dispatch.
In-unit plumbing (leaks, drains, water heaters), riser and stack work, common area fixtures, and grease control in high-density buildings. Emergency response for water intrusion.
In-unit dishwashers, refrigerators, ranges, and disposals. Warranty coordination when appliances are still under manufacturer warranty.
Lobbies, hallways, elevator interiors, mailrooms, gyms, pool decks, laundry rooms, and community rooms. Programmed cleaning cadences by area.
Landscaping and snow, parking lot striping, exterior lighting, and full unit turnover work between residents — clean, paint, minor repair, appliance check.
Unit turnover work scheduled between tenants, ready for move-in.
Unit turnover between residents is the most predictable revenue-affecting event in multifamily. Every day the unit sits vacant is a day of lost rent. The turnover has to happen fast, and it has to happen to a standard the next resident will be happy with. Traditional turnovers involve a paint crew, a cleaning crew, an appliance tech (if something broke), and a punch-list carpenter — all on different schedules, all invoicing separately.
Servbon delivers turnovers as a single coordinated visit whenever possible. One project manager coordinates the paint, cleaning, minor repair, appliance check, and punch-list clearing so the unit goes from "keys handed in" to "ready to lease" on the shortest possible timeline. Photo documentation of the completed unit for your leasing team and the incoming resident.
Three ticket types we see across multifamily every week. Same 24-hour dispatch for all three.
24-hour dispatch. Plumber or HVAC tech (depending on system) on the way. Resident kept informed of ETA and repair progress.
Emergency plumbing and restoration dispatched together. Water mitigation started immediately to limit damage to both units.
Emergency plumbing to stop the source, restoration to extract and dry, common area cleaning to make the space presentable before residents come through.
Multifamily operates under state landlord-tenant law, federal fair housing rules, ADA for common areas, and local building and rental codes. Facility work touches all of it. ADA-compliant common area repairs, timely response to resident maintenance requests (many states impose deadlines), and non-discriminatory service across all units.
Every service is documented with time-stamped closeout and photo records. When a resident complaint escalates, or a habitability claim is filed, the record is already there.
ADA compliance for common areas, entrances, and shared amenities
Timely response documentation for state landlord obligations
Habitability records for water, heat, and safety issues
Non-discriminatory service across all units, all buildings
Water, heat, and safety emergencies get response any hour of any day. Not next-business-day.
Paint, cleaning, minor repair, appliance check — coordinated as one project so the unit is ready to lease faster.
For emergencies that affect a resident, we can communicate ETA and progress directly to the resident on your behalf if that helps.
For multi-property operators, consolidated reporting across all buildings with drill-down to per-unit ticket history.
Yes, whenever possible. Paint, cleaning, minor repair, and appliance check are coordinated as one visit. When bigger issues surface (subfloor damage, major appliance replacement), we quote the additional work same day.
Yes. Water, heat, safety, and no-power issues get 24-hour dispatch. Non-emergency resident requests get scheduled at the next appropriate time.
Yes, if you want. Some operators want residents to go through the property manager; others want a resident-facing portal. Either model works.
Yes. We coordinate warranty work with the manufacturer and handle the paperwork so residents get service without you managing the warranty claim.
Yes. Recurring IPM programs for the whole property, plus responsive dispatch for individual unit issues. Documentation retained per state landlord requirements.
Yes. Consolidated reporting, per-property drill-down, and a shared dispatch inbox for the property management team.
Send the form. A dispatcher who runs multifamily accounts will read it and reply within one business day.
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